Privacy Policy

This Privacy Policy outlines how laurenowensjewellery.ie (the “Site” or “we”) collects, uses, and protects your Personal Information when you visit or make a purchase from the Site. We are committed to safeguarding your privacy and ensuring your data is handled securely and transparently, in compliance with the General Data Protection Regulation (GDPR).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, interactions with the Site, and data required to process your purchases. If you contact us for customer support, additional information may also be collected. Below, we explain what data is collected and why.

Device Information

Examples of Personal Information collected:

  • IP address
  • Browser type and version
  • Time zone
  • Device identifiers
  • Information about how you interact with the Site (e.g., pages viewed, links clicked)

Purpose of collection:

  • To optimise and personalise your browsing experience.
  • To analyse site performance and usage for improvement.

How we collect this information:

  • Cookies: Small text files stored on your device.
  • Log files: Track user activity and gather demographic data.
  • Web beacons and pixels: Measure engagement with content and marketing campaigns.

Order Information

Examples of Personal Information collected:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (e.g., credit card information or PayPal account)

Purpose of collection:

  • To process and fulfill orders, including payments and shipping.
  • To send confirmations and updates about your purchase.
  • To screen for potential fraud.

Source of collection:

  • Directly from you when you place an order.

Customer Support

Examples of Personal Information collected:

  • Name
  • Contact details
  • Information about your inquiry or previous orders

Purpose of collection:

  • To assist with your queries and resolve any issues.

Sharing Personal Information

We share your Personal Information with service providers to fulfill orders, process payments, and improve your experience on the Site. This includes:

  • WooCommerce: The platform powering our online store. Learn more about WooCommerce’s data practices here.
  • Payment Processors: Your payment details are securely processed through third-party services such as Stripe or PayPal.
  • Shipping Providers: Your shipping information is shared with delivery carriers to ensure your order reaches you.
  • Analytics Tools: Services such as Google Analytics help us understand how visitors use our Site.

We may also disclose your Personal Information to comply with legal obligations or respond to requests from Irish regulatory authorities.

Cookies

Cookies are used on our Site to improve your browsing experience, analyze traffic, and enable key functionalities such as the shopping cart.

Types of Cookies Used:

  • Essential Cookies: These are required for the Site to function properly, including managing the shopping cart and checkout process.
    • woocommerce_cart_hash: Tracks when cart data changes.
    • woocommerce_items_in_cart: Keeps track of items in your cart.
    • wp_woocommerce_session_: Links your session with your cart.
    • woocommerce_recently_viewed: Tracks recently viewed products for your convenience.
  • Performance and Analytics Cookies: Help us analyze website traffic and improve functionality.
    • _ga, _gid: Google Analytics cookies for tracking user activity.
  • Marketing Cookies: Used to deliver targeted advertisements and measure their effectiveness.

Managing Cookies: You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Site.

Using Personal Information

We use your Personal Information to:

  • Fulfill and deliver your orders.
  • Communicate with you about your order, services, or promotions.
  • Improve and personalize your experience on the Site.
  • Screen transactions for fraud or security concerns.

Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy or as required by Irish tax and legal obligations. For example, order details are retained for accounting and compliance purposes.

Your Rights Under GDPR

As a resident of the European Union, you have the following rights under the GDPR:

  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Erasure: Request the deletion of your Personal Information, subject to legal obligations.
  • Restriction: Request that we limit the processing of your data.
  • Objection: Object to the processing of your data for specific purposes.
  • Portability: Request a transfer of your data to another service provider.

To exercise any of these rights, please contact us at info@laurenowensjewellery.ie. We will respond to your request within 30 days.

Security

We take reasonable precautions to protect your Personal Information and follow industry best practices to ensure it is not lost, misused, accessed, altered, or destroyed. However, no method of data transmission or storage is completely secure.

International Orders and Customs Fees

For international orders, we declare the full value of the purchase. Please note that additional customs fees or taxes may apply upon delivery. These fees are the responsibility of the customer and are not covered by Lauren Owens Jewellery.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. The most current version will always be available on our Site.

Contact Us

If you have questions, concerns, or complaints about how your data is handled, please contact us at:
Email: info@laurenowensjewellery.ie

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe your data is not being handled in accordance with GDPR.

Last updated: January 5, 2025